Product workflow

How Appointed Property works

A three-step system that personalizes arrival without asking your property to run inventory-heavy operations.

Guest is invited before arrival

After booking, guests receive a pre-arrival prompt to personalize their stay with essentials and favorites.

They browse a focused storefront with groceries, drinks, and in-room essentials selected for your property.

Orders are fulfilled through delivery infrastructure, and your team places items in-room before check-in.

The workflow

01
Guest makes a reservation
The stay is booked through your existing channels. Nothing changes upstream.
02
Guest receives an email to shop
A property-branded invitation goes out ahead of arrival.
03
Guest shops a branded marketplace
A curated storefront built for your property profile.
04
Guest completes their shopping
Checkout takes minutes on mobile, days before arrival.
05
Appointed Property fulfills the order
Sourcing and picking run through delivery infrastructure.
06
Appointed Property delivers the order
Items reach the property ahead of check-in for in-room placement.
07
Property receives a share of markup
Revenue lands without inventory, receiving, or shrink.

In plain English

01A guest books a stay and receives a pre-arrival prompt to shop.
02They select essentials from a curated storefront built for your property profile.
03The order is fulfilled through delivery infrastructure, and your staff place the items in-room.
04The guest arrives to a room set up for their preferences — and the property earns a share of the markup.

We believe a great stay starts before check-in — with a room that already knows what the guest came for.